Shipping policy

Last Updated: August 10, 2026
This Shipping Policy applies to all domestic orders within Australia on www.nirelia.com and complies with Australian Consumer Law and ACCC e-commerce guidelines.

1. Order Processing

Orders require 1–3 business days for processing and packing before dispatch. Business days exclude weekends and Australian public holidays. Orders placed after 6:00 PM AEST will be processed the next working day.

2. Delivery Coverage

We deliver nationwide to all Australian states and territories, including Western Australia, New South Wales, Victoria, Queensland, South Australia, Tasmania, Northern Territory and ACT. We partner with Australia Post and trusted Australian courier services.

3. Estimated Delivery Times

  • Eastern States: 2–4 business days
  • Southern & Central States: 3–5 business days
  • Western Australia & Northern Territory: 4–7 business days
Delivery times are estimates only. Delays may occur due to weather, public holidays or carrier operational issues.

4. Shipping Fees & Currency

All prices are displayed in Australian Dollars (AUD) inclusive of GST. Free shipping thresholds are displayed at checkout with no hidden fees.

5. Order Tracking

A tracking number will be emailed to you after dispatch. Tracking details usually update within 24–48 hours on carrier systems.

6. Delivery Responsibility

Customers must provide accurate Australian delivery addresses and postcodes. We are not liable for lost or delayed parcels caused by incorrect customer-provided information.

7. Undelivered Parcels

Parcels returned to our warehouse due to delivery failure or customer refusal will incur reshipping fees payable by the customer unless the error is our responsibility.

8. Damaged or Lost Goods

Please contact our support team within 48 hours if your parcel is damaged or lost in transit. We will assist with carrier claims and resolve issues under Australian Consumer Law.