Privacy policy

Last Updated: August 10, 2026
This Privacy Policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), regulated by the Office of the Australian Information Commissioner (OAIC). It sets out how Nirelia (“we”, “us”, “our”) collects, stores, uses and discloses your personal information when you visit and purchase from our website www.nirelia.shop, as well as your legal privacy rights as an Australian consumer.
By accessing our website and placing orders, you acknowledge and agree to this Privacy Policy in full.

1. Business & Data Controller

Nirelia is an Australian online retail business and the official data controller for all personal information collected via this website.
Website: www.nirelia.shop
Email: hello@nirelia.shop
Phone: +61 425 789 696
Address: 36 Harold Street, Shepparton VIC 3630, Australia
All privacy requests, data corrections, deletion requests and complaints can be submitted via our official email.

2. Personal Information We Collect

We only collect information reasonably necessary for business operations in compliance with Australian privacy laws:
  • Voluntary Information: Full name, email address, contact number, Australian billing and delivery address, postcode, order details, customer support messages and return requests.
  • Transaction Data: Order records, purchase items and payment confirmation details. We do not store full credit card data. All payments are processed by ASIC-regulated Australian payment providers under PCI DSS security standards.
  • Technical Data: Device type, browser information, IP address, cookies and browsing activity for website optimisation, security and fraud prevention.

3. How We Use Your Data

We use your personal information only for lawful business purposes required under Australian regulation:
  • Process, pack and ship orders across all Australian states and territories
  • Respond to customer enquiries regarding products, shipping, refunds and after-sales support
  • Send order confirmations, tracking updates and policy notifications
  • Prevent fraudulent transactions and maintain website security
  • Send marketing communications only with your explicit consent
  • Retain financial records to meet Australian taxation and legal record-keeping obligations

4. Third-Party Disclosure

We never sell or trade your personal information. We only share limited necessary data with trusted Australian service providers including regulated payment processors, Australia Post and local courier services, hosting and analytics vendors. All third parties are required to comply with Australian privacy standards.

5. Cookies

This website uses cookies to improve user experience. You may adjust or disable cookie settings via your browser at any time. All tracking activities comply with Australian online privacy requirements.

6. Your Australian Privacy Rights

Under the Privacy Act 1988, you have the right to access, correct or request deletion of your personal data, opt out of marketing communications, and lodge a complaint with the OAIC if you believe a privacy breach has occurred.

7. Data Retention

Financial and order records are retained for 7 years to comply with Australian tax laws. Customer service records are kept for 12 months after case closure. Marketing data is deleted upon unsubscription.

8. Data Security & Breach Notification

We use SSL encryption and secure server protocols to protect your data. In the event of a notifiable data breach, we will follow mandatory OAIC notification procedures as required by Australian law.

9. Children’s Privacy

Our website and products are intended for users aged 18 and over. We do not knowingly collect personal information from minors. Unauthorised minor data will be removed immediately upon request.

10. Policy Updates

We may update this policy to comply with changes in Australian privacy legislation. Updates will be published with the latest revision date.